1 PLACE DE LA LIBERTE
BOOKING TERMS & CONDITIONS
Any reference to either ‘us’ or ‘we’ in these booking conditions refers to the property owners. ‘the property’ refers to the first floor apartment at No. 1 Place de la Liberté. ‘you’ or ‘your’ are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
1. Your booking
You must be at least 18 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these booking conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.
2. Paying for your accommodation
A deposit of 25% of the booking price is to be returned along with a completed booking form contract. On receipt of signed contract and on clearance of funds we will issue confirmation and at this point your booking becomes binding. The balance of the booking cost must be received by us no later than 8 weeks before your arrival date, together with an additional breakage deposit as detailed at the time of booking. This payment must be made in time for the funds to be cleared by the due date on your contract. Provided that there has been no damage caused to the property, the deposit will be returned to you within two weeks after the end date of your holiday. If you book less than 8 weeks before the arrival date, payment of the total cost of the booking, including the breakage deposit is due immediately.
3. Cancellation of booking by you
If you need to cancel your booking you must contact the owners as soon as possible in writing. The booking deposit is non-refundable. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance minus an administration fee of £25 will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We recommend you to take out guest cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable.
3a. Changing the date of a booking
Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made
4. Cancellation of booking by us
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.
5. Damage to property
You are responsible to the owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your breakage deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs.
6. Accidents, injury and personal property
The owners shall have no liability to you for the death or personal injury to you or any member of your party while staying at our properties. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
7. Website and advertisements
The owners aim to ensure that the information and descriptions provided are accurately conveyed on any websites and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday rentals, we cannot accept responsibility for the descriptions on these sites.
8. During your stay
The Owner or any representative of the owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you change the makeup of the party during the duration of your stay in the accommodation. If you do so the Owner can refuse to hand over the accommodation to you or can repossess it. You may not carry out any form of trade or business from the property unless agreed with the Owner in advance, and you may not sub-let any part of the buildings. The property is entirely non-smoking and you agree not to smoke in any part of the property. You must pay due consideration to the neighbours and other guests and avoid late-night noise, particularly outside. We will treat contravention of any of these rules as a cancellation by you and Section 4 will apply. You must allow the owner or any representative of the owner access at any reasonable time during your stay.
The apartment is pet free unless otherwise agreed by the Owner.
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following level of cleanliness is required on departure: Hob and oven clean and fat-free. Crockery and cutlery washed/dried and put away. Toilets clean. Spills and stains removed. Any furniture moved restored to original position. Barbecue clean and fat-free. No rubbish or recycling is to be left after your departure. Bins for recycling are located a short walk away from the apartment. Cardboard, tins and plastic can be bagged in the yellow bags provided and put into the bins with the yellow lids and glass goes into the verre bins. All other rubbish should be bagged and placed into the bins with the blue lids. Please ensure that you do not leave any rubbish or recycling in the apartment at the end of your holiday. Failure to meet this standard will result in a cleaning charge against your deposit.
11. Linen and Towels
Bed linen and towels are provided at the start of your stay, the laundering of these items will be taken care of after your departure.
Unless agreed otherwise with the Owners or the Owners representatives check-in time is 4pm and check-out time is by 10am. Please ensure that you have vacated the property by no later than the check-out time so that we are able to get the property ready for the next guest.
Please note that the apartment is located right in the centre of Sarlat and as a result you will at times hear the noises associated with a busy market town. If you prefer a rural retreat please search for our other properties located at La Blanquette B&B, Gites and Glampingwhich is located just 6km from Sarlat in a beautiful and peaceful countryside setting.
13. Problems & Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no complaints or problems. If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return.